Send us a support request
Redux allows developers to include an options panel in their projects. Consequently, we do not offer support for folks who have purchased a theme or plugin that uses Redux. The responsibility of support for themes and plugins falls upon their author. Please contact the author for support if you have purchased a theme or plugin that uses Redux.
You MUST use Redux in developer mode when submitting an issue to us. There could be information in your case that requires dev mode active (Compressed JavaScript, for example. We cannot diagnose issues with compressed JavaScript and why dev mode needs to be enabled).
If an error or notice appears on your screen, please cut and paste it into your issue. PLEASE, do not say you received a ‘critical error’ without telling us what the error or notice is.
Sometimes, an issue may be tied to JavaScript. To make this determination, you will need to check the JavaScript console. To do this, ensure your web browser is the topmost window. On your keyboard, press CTRL+SHIFT+I. The JavaScript console will open. If there are notices or errors there, please cut and paste them into your issue. We would prefer a cut-and-paste since it will include all pertinent information. Also, Redux dev mode must be enabled so an accurate line number may be reported.